Customer relationship is the backbone of any hotel activity and plays a major role in the guests loyalty.

It is disrupted today by digital and new consumption patterns:

Travellers are increasingly sensitive to prices, less loyal, and more impatient.

Fortunately, with the advent of machine learning and Big Data, hotels can now seize new opportunities to discover and leverage relevant customer information to maximize revenue, productivity, and customer brand attachment.

Throughout a half-day conference, our experts will break down the new opportunities available which can help you bring your customer relationship to a next level.